Premiumjoomlatemplates is leading the way by offering a 7-day money-back guarantee.
Unlike most free GPL websites, We believe in customer satisfaction. That is why we are willing to give you a full refund in case our products don’t work and if we are unable to resolve your problem. We will process your request for a refund and credit the amount back to your account as soon as possible.
- When you make the cancellation request for the membership, we review it and forward it to the concerned bank for further processing.
- The money will be credited back to your account as per the bank’s schedule.
- Generally, it can take between 7 to 10 days for the refund to take place.
If you don’t get a refund in this timeline, you can reach out to us for further assistance. We’ll guide you through the refund process and answer all your queries and concerns regarding the process.
Terms & Conditions for the Refund
- No Refund for the Super One Membership Plan – We don’t provide a refund for the Super One plan. So, even if you claim within 7 days, you won’t be able to apply for a refund. The refund policy applies to all the membership plans except this one.
- No Refund for Bitcoin Purchases – If you have purchased the plan with Bitcoin, you won’t get a refund for it. The refund works for non-crypto currencies as the request is processed by your respective bank.
- No Refund for Future Updates – If you download a product and it works fine for you, then you probably won’t need a refund. But if the same product gets updated and stops working for you, then you won’t get a refund for it. Please read the Update terms and conditions to learn more about this. Due to the nature of Service, we don’t claim but we always try to keep updating all the products ASAP.
- Support on Request – We offer our support services on request. Since we don’t own the original products, we don’t handle the support for them and there will be no refund in this scenario. Being a 3rd party seller, we don’t provide support unless you request it.
- Plugin Support – If you are having issues with a plugin and you are not willing to share access to check and resolve the issue, then it is going to make you ineligible for the refund. We need to check the server and optimize it to meet the installation requirements of the downloaded product. Also, you can visit the plugin developer’s website to see any specific server requirements or settings that you might need to change to make the plugin work.
- Reselling is Not Allowed – You can share the products you download from our platform with a friend or a client, but you can’t resell them. If you are found to be guilty of reselling the product, then we will suspend your account without notification. Also, no refund or reply will be given to you in this case.
- Super One Membership Plan – If you want to resell the products downloaded from our website, you’d need to subscribe to the Super One Membership Plan. With this plan, you will get a dedicated Account Manager that will help you set up your business.
- After purchasing the product or membership, if you changed your mind then no refund will be provided.
- If you don’t have the technical knowledge or skills to use the product then no refund will be provided.
- Due to the nature of the Service we have the authority to remove any products from our site if we remove then you can’t download the product and no refund will be provided for that however hardly we see such a case but if it happens then we will take care of your need and act accordingly or if there are any alternative products then we will try to replace free hope you understand the nature of Service and help accordingly.
- We don’t provide the license key we have already mentioned in our terms we won’t refund if you ask for the License key. As We provide GPL products so it is not required.
- If you purchase by mistake then no refund will be provided as we are third-party sellers we don’t have any control over the products due to GPL License.
The whole idea behind our refund policy is to garner feelings of trust with our clients. If you have any questions regarding the refund policy, you can reach out to our customer care at [email protected].